Информация для покупателей

Price

The prices of the Products are indicated on the Website in US dollars, but if needed the amount will be debited in local currency at the bank’s exchange rate on the debit day, and are inclusive of all applicable and charges. Delivery costs shall be added to the price of the Products and are indicated separately on the order form.

Caimania regularly verifies that all the prices displayed on the Website are correct, however, cannot guarantee the absence of errors. In the event that an error in the pricing of a Product is detected, Caimania shall offer the Client the opportunity to purchase the Product at the correct price or to cancel the order.

Purchases

The essential characteristics and the price of each Product are provided for each Product displayed on the Website.

Before they submit an order proposal, Clients should ensure that they read and understand all the instructions provided during the purchase procedure, because they will be bound by all of them once a contract comes into existence. To purchase a Product, Clients must fill in an order proposal and send it to Caimania through the Website. Clients must place the Product in their “shopping bag” and, after having read and accepted these General Conditions, with particular regard to the delivery charges and the conditions for the right of withdrawal, as well as after having read the privacy policy statement, must select the desired payment method and choose the checkout option.

If Clients need to correct any errors in data they have entered, they should follow process provided on the Website, before sending their order proposal. In particular, Clients may alter the quantity of Products that they intend to purchase by adding or removing one or more Products from their “shopping bag”.

By sending an order proposal to Caimania, the Client acknowledges and declares that he or she has read all the instructions provided during the purchase procedure and fully accepts these conditions.

Without prejudice to the use of data described in the privacy policy statement and subject to the express consent of the Client, the order proposal and the Client’s data related to that order proposal may be kept by Caimania for the period required by applicable legislation.

Method of payment

PayPal are debited before items are shipped or before services are activated by Caimania.

Worldwide Shipping

We will ship to your PayPal or Payment Card registered address ONLY. Any requests or payments made to an alternative address will NOT be shipped. Please Note: International shipments may be subject to import taxes and/or customs fees. These fees are the responsibility of the recipient.

Please note

All items will have to be signed for. We send items as soon as possible and we are not responsible for delivery times once shipped. Tracking code/reference will be given to the customer to track their item(s).

If any delivery of a products contents appear to be damaged, the package MUST be signed for as 'damaged' and we must be notified immediately. Failure to do so will invalidate shipping insurance claims and we will not be liable for the damage.

Information on products and their availability

Information on Products, along with the relevant product codes, are available on the Website.

Engraving

Caimania do not charge you for the image, we are charging you for the engraving. So you, the customer, must have your own rights on images used, not Caimania. As with all aspects of personalisation, there is a risk of error, be it mechanical, material differences or even human errors. Whilst all steps will be taken to minimize these risks, we as Caimania undertake all work on the provision that we accept no responsibility for loss of product, or expenses incurred to rectify mistakes.

Conclusion of the contract

The contract between Caimania and the Client shall be deemed to be executed at the moment that the Client receives confirmation from Caimania that his/her order proposal, sent through the process set out on the Website, has been concluded successfully, once the availability of the Product has been verified and the price for the purchase has been debited to the Client’s credit card or, in the case of payment by bank transfer, confirmation of the receipt of the bank transfer has been received. The Client’s order proposal shall become binding on Caimania when the Website purchase procedure is completed without error.

Caimania reserves the right to partially fulfill any order proposal in the event that one or more of the Products ordered by the Client is not available. In such cases, only the sum relating to the partially fulfilled order proposal shall be debited.

Caimania shall not be liable for errors due to Client’s connection to the Website.

At the moment of confirmation of the order or execution of the contract, Caimania shall provide the Client, by email, a summary of the General Conditions, information on the essential characteristics of the purchased Products, a detailed indication of the price and means of payment, information on delivery charges, information on the conditions, including information on the exclusion of the right of withdrawal for personalized Products, the address to which complaints may be addressed, information on support services and on existing commercial terms. The Client should immediately review this communication and notify Caimania of any errors or omissions immediately.

Invalidity of the order proposal

Notwithstanding the provisions of Paragraph above, no order proposal shall be considered as accepted by Caimania nor shall any contract be concluded between Caimania and the Client if Caimania has reasonable reason to believe that the Client:

- intends to purchase the Products for commercial or professional purposes;

- is not a bona fide Client; or

- attempts to exercise a right of cancellation in any illegitimate manner.

In such cases, the order proposal sent by the Client shall be void and have no effect. Caimania shall notify the Client, by email, of its non-acceptance of the order proposal and the failure to conclude the contract and shall also cancel any debit and/or charge against the Client.

Transport and delivery

In case of payment by bank transfer, deliveries shall be sent once the transfer has been received in cleared funds by Caimania.

Delivery charges shall be borne by the Client and are indicated separately on the order form and invoice.

All purchases shall be delivered by a selected courier service (e.g. UPS Express) (hereinafter, “Courier”) between Monday and Friday excluding Saturdays, Sundays and local or national holidays, from the day following that of the confirmation of acceptance of the order proposal, on the basis of the indicated availability. Caimania is not responsible for delays that are unforeseeable and/or attributable exclusively to the Courier.

In all cases, except those of force majeure or unforeseeable circumstances the Products shall be delivered within 30 (thirty) days from the day following that of the contract, unless Caimania notifies the Client, including by email, within the same term or by the last date agreed for delivery, of the ordered Products being unavailable, including temporarily unavailable. In this event, Caimania shall reimburse any sums paid by the Client in respect of the order.

The Client or his/her nominated representative must be present at the delivery address indicated on the order for delivery of the Products. At the time of delivery of the Products by the Courier, the Client is required to verify:

- that the number of items being delivered corresponds to that indicated on the delivery note; and

- that the packaging and its seals are intact, undamaged, not wet or altered in any manner. Any damages to the packaging and/or the Product, or discrepancies in the number of items or documentation must be immediately indicated in writing on the Courier’s delivery note. Once the Courier’s document has been signed and no objection has been raised by the Client, the Client may not make any objection to the exterior characteristics of the consigned parcel.

Dispatching and delivery confirmation

Caimania shall send the Client a confirmation email once the Products are dispatched and a further communication once the Products have been delivered.

Wrapping or packaging

Products purchased from the Website are delivered with high standard packaging.

Caimania shall make every effort to satisfy the Client’s request. However, once the Product has been dispatched, the order cannot be cancelled or amended.

Lack of conformity

If a Product sold by Caimania has manufacturing defects or in any case of alleged lack of conformity of Products sold by Caimania, the Client must immediately contact Online Supportby email to info@caimania.com 

Errors or inaccuracies

Caimania undertakes to provide up to date information in the sections of the Website relating to the description and/or sale of the Products. However, Caimania cannot guarantee the Website will be error free. The Website in question may contain typing errors, inaccuracies or omissions, for example relating to the price or availability of the Product or in the information provided on the Product. Caimania reserves the right to correct such errors, inaccuracies or omissions, even after an order proposal has been sent, and also reserves the right to change or update information at any time without prior notice.

Guarantee of authenticity and intellectual property rights

Caimania guarantees the authenticity of all Products purchased on the Website. Products bearing the Caimania trademark are produced with the best materials, are manufactured by artisans.

The Caimania trademark, together with the set of figurative and non-figurative trademarks, service marks, present in the Products, the relevant accessories and/or packaging, marks consisting of shapes of goods, that are subject to registration or otherwise, together with all the illustrations, images and places protected by copyright, and more generally all the intellectual property rights relating to the Products, are and remain the exclusive property of Caimania.